Payment assistance

Payment extension and payment plans

We understand that, at times, it can be difficult to meet your energy costs. When this happens, it’s important you contact Pacific Blue as soon as possible.  If you are experiencing difficulty paying your account, Pacific Blue will assess your circumstances and may offer you assistance, including but not limited to:

• Payment Extension: If you are experiencing short term financial difficulty, Pacific Blue may offer you an extension to pay your energy bill.
• Payment Plan: Pacific Blue has various payment plans to assist customers in paying their bills and can arrange a payment plan that best meets your needs.
• Energy Efficiency Advice: Changing or reducing your energy usage is one way to reduce your costs. Our team can assess your individual circumstances to ensure that your energy costs are minimised.

Further information on payment assistance is available in Pacific Blue's Customer Hardship Policy. 

Please call Pacific Blue on 133 669 from Monday to Friday between 8:00am and 6:00pm (AET), excluding public holidays, to discuss any of the above. You can also email Pacific Blue at [email protected]

Energy Ombudsman 

If you are dissatisfied with your service or have a dispute regarding your account that we cannot resolve, please contact your local Energy Ombudsman. The Ombudsman is a free and impartial dispute resolution service. 

State

Contact Details

Energy & Water Ombudsman Victoria

Phone (free call): 1800 500 509

Online: https://www.ewov.com.au/

Energy & Water Ombudsman New South Wales

Phone (free call): 1800 246 545

Online: https://www.ewon.com.au/

Energy & Water Ombudsman South Australia

Phone (free call): 1800 665 565

Online: https://www.ewosa.com.au/

Energy & Water Ombudsman Queensland

Phone (free call): 1800 662 837

Online: https://www.ewoq.com.au/