Make a payment

Pacific Blue's flexible payment options make paying your bill a breeze.

Make a one-time payment here

Pay using direct debit – never forget a bill again

  • Credit card

    Set up recurring payments through your VISA or Mastercard. No card fees apply when you set up direct debit.

    Set up now
  • Bank account

    Set up recurring payments through your bank account by completing our online form.

    Set up now
  • Over the phone

    Call us on 133 669 and we'll set up your direct debit over the phone.

    Call us
Reduce your waste and avoid a paper bill fee by opting into e-billing
Email [email protected] with your account number and ask for e-billing.

More payment options

  • Over the phone

    Call us on 133 669. We currently accept VISA, Mastercard and AMEX payments.

  • BPay

    The biller code and reference number can both be found on your energy bill. Log into your online banking to pay using BPay.

  • In-person

    Simply present your energy bill at any Australia Post office branch.

  • By mail

    Send your cheque or money order along with your payment slip to:
    Pacific Blue Retail
    PO Box 320
    Geelong North VIC 3215

Need some help understanding your Pacific Blue bill?

Payment FAQs

Are you having difficulties paying your bill?

We understand that, at times, it can be difficult to meet your energy costs. When this happens it’s important you contact Pacific Blue. If you are experiencing difficulty paying your account, Pacific Blue will assess your circumstances and may offer you assistance. Click here for more information.

Customer security and privacy

Pacific Blue works hard to protect the security and privacy of confidential customer data. We advise customers to remain alert to scammers. If you receive a suspicious email or phone call asking you to make payments, please decline or ignore the request and contact Pacific Blue on 133 669. Scams should also be reported to Scamwatch. 

Known scams, fraud, and phishing alerts: 23 September 2020: A scammer is asking customers to pay 70% of their outstanding invoice balance, in return for the scammer paying the full account balance.

We have been notified that there is a scammer offering to pay energy customers' entire bill on their behalf if the customer pays 70% of the invoice balance. The scammer encourages customers to call their energy retailer to confirm that full payment has been made on their behalf (the scammer pays this). The customer is tricked into thinking the arrangement is genuine and agrees to pay the scammer 70% of the bill amount as agreed. The scammer then immediately requests a merchant chargeback from the energy retailer (refund) for the amount paid. After having paid the scammer 70% of the invoice amount, the customer is left owing the full amount to their energy retailer. 

For information on how to identify scams and to report them, visit the Scamwatch website. If you receive a suspicious email or phone call relating to your Pacific Blue account, please call us on 133 669.

Contact us

We're here for you via chat, email or phone, Monday to Friday.