Feedback and complaints Retail Customers

At Pacific Blue, we are dedicated to delivering a quality service for all of our customers.

We see a complaint as an opportunity to improve. If our performance did not meet your expectations, we want to hear from you.  

We respect that sometimes people don’t want to be contacted, therefore we maintain a No Contact list.  

If you prefer not to be contacted for the purposes of marketing, please let us know by calling 133 669 or simply complete the online form below.

A copy of our retail complaints procedure can be found here

There are a number of ways to get in touch with us:

  • By phone

    133 669 between 8:00am - 6:00pm (AET)

  • By mail

    You can write to us:

    Pacific Blue Retail,
    Retail Operations,
    PO Box 320
    Geelong North VIC 3215

  • Online

    Get in touch by clicking on the chat icon at the bottom of this page or completing the below online form.

Ombudsman process

 

If you still don't feel that your issue hasn’t been satisfactorily resolved, you can contact the Energy Ombudsman in your state. 

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