Feedback and complaints Retail Customers

At Pacific Blue, we see each complaint as an opportunity to improve.

We are dedicated to delivering a service culture for all of our customers, however, we recognise that occasionally you may be unhappy with aspects of our performance. We respect that sometimes people don’t want to be contacted, therefore we maintain a No Contact list.

If you prefer not to be contacted for the purposes of marketing, please let us know by calling 133 669 or simply complete the online form below.

A copy of our retail complaints procedure can be found here

There are a number of ways to get in touch with us:

  • By phone

    133 669 between 8:30am - 6:00pm (AET)

  • By mail

    You can write to us:

    Pacific Blue Retail,
    Retail Operations,
    PO Box 320
    Geelong North VIC 3215

  • Online

    Get in touch by completing the below online form.

Ombudsman process


If your matter has been escalated through our complaint handling process and you still don't feel that it has been satisfactorily resolved, you can choose to have the situation reviewed by the relevant Energy Ombudsman Scheme in your state. Here is how you can contact your state's Ombudsman. 

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