Feedback and complaints- Development, construction and operating sites

At Pacific Blue, we see each complaint as an opportunity to improve.


Our purpose is to maintain positive relationships and encourage two-way communication with the community and external parties. 

We are committed to resolving complaints in a timely manner and recognise an individual's right to make a complaint. We value complaints and recognise them as a way to improve our business and to continue to assist our communities.

A copy of our complaints handling procedure can be found here

There are a number of ways to get in touch with us:

  • By phone

    1800 730 734 

  • Email

    [email protected]

  • By mail

    You can write to us:

    Pacific Blue,
    Retail Operations,
    PO Box 320
    Geelong North VIC 3215

  • Online

    Get in touch by completing the below online form.

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