At Pacific Blue, we see each complaint as an opportunity to improve. Our purpose is to maintain positive relationships and encourage two-way communication with the community, customers and external parties. We take all complaints seriously and recognise them as a way to improve our business. Please select from the below if your feedback or complaint relates to our retail energy plans or one of our development, construction or operating sites: Complaints procedure Retail Customers Standard complaints handling and dispute resolution procedure Complaints procedure development, construction and operating sites Public complaints handling procedure