Important update to your My account portal access From 28 February 2026, the Pacific Blue mobile app and My Account customer portal will no longer be available. You can continue to make payments easily through our website or by using the payment options listed on your bill. All existing direct debit arrangements will remain in place and will continue as normal. Make a one-time payment here Pay now Looking for past bills or usage details? If you need copies of previous bills or information about your energy usage, our Customer Service team is here to help. Call us on 133 669Email [email protected] What’s next? We’re working to provide you with a new app and customer portal experience in the future, and we’ll let you know as soon as it becomes available. Help and support Help Centre Frequently asked questions Concessions & hardship Electricity outages Contact us We're here for you via chat, email or phone, Monday to Friday. Ways to contact us