At Pacific Blue, we see each complaint as an opportunity to improve. We are dedicated to delivering a service culture for all of our customers, however, we recognise that occasionally you may be unhappy with aspects of our performance. We respect that sometimes people don’t want to be contacted, therefore we maintain a No Contact list. If you prefer not to be contacted for the purposes of marketing, please let us know by calling 133 669 or simply complete the online form below. A copy of our retail complaints procedure can be found here Pacific Blue Complaints Procedure (140.91 KB) There are a number of ways to get in touch with us: By phone 133 669 between 8:30am - 6:00pm (AET) By mail You can write to us:Pacific Blue Retail,Retail Operations,PO Box 320Geelong North VIC 3215 Online Get in touch by completing the below online form. Ombudsman process If your matter has been escalated through our complaint handling process and you still don't feel that it has been satisfactorily resolved, you can choose to have the situation reviewed by the relevant Energy Ombudsman Scheme in your state. Here is how you can contact your state's Ombudsman. Victorian Energy and Water Ombudsman New South Wales Energy and Water Ombudsman South Australian Energy and Water Ombudsman Australian Capital Territory - ACT Civil & Administrative Tribunal (ACAT) Queensland Energy and Water Ombudsman Leave a message Get in touch by completing the online form. Name and details Enter your details so we know how to get in touch. Full name Email address Phone number Contact preferences Let us know the best way to get in touch with you. Would you like us to contact you about this issue? Yes No Preferred method of contact Email Phone Best time to contact you? Morning Afternoon Anytime (9am-5pm AEST) Your message Please describe the details of your feedback or complaint. What is your complaint about? - Select -Issue relating to our renewable energy sites or projectsIssue relating to a new or existing energy planCDR Complaint Are you an existing customer? Yes No Account number Your comment This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. Leave this field blank