As part of Australia's smart meter rollout, older basic electricity meters are being progressively replaced with smart meters. Smart meters use digital technology to automatically record electricity usage and securely send meter readings to your energy provider. This helps improve billing accuracy and gives you better visibility of your energy use. Why is my meter being replaced? Australia is transitioning to smart meters as part of a national rollout designed to modernise the electricity network and improve access to energy information. If your property has an eligible basic meter, it may be selected for replacement. What are the benefits? Smart meters can provide:• More accurate meter readings.• Fewer estimated bills.• Better visibility of electricity usage.• Access to detailed consumption data.• Improved support for solar and battery systems. Who will install my new meter? Pacific Blue has engaged Intellihub to manage meter replacement activities. Intellihub may contact you regarding appointments, installation access requirements and installation outcomes. Pacific Blue remains your energy retailer and can assist with billing enquiries, complaints and questions about your account. What do I need to do? To help ensure installation can proceed:• Ensure the meter can be safely accessed.• Unlock any gates.• Secure pets.• Remove hazards or obstructions near the meter. Need Help? If you have questions about your smart meter upgrade, please contact us. Frequently asked questions What is a smart meter? A smart meter is a digital electricity meter that automatically records and securely transmits meter readings. Can I opt out of a smart meter installation? No. Customers cannot opt out when selected for replacement under the smart meter rollout program. Will my power be interrupted? Yes, there is usually a temporary interruption during installation. You'll be notified beforehand. Do I need to be home? Not always. However, safe access to the meter must be available. Will it cost me anything? There is generally no upfront cost for a standard smart meter replacement. What happens if the installer can't access my meter? The installation may need to be rescheduled, and you may receive instructions about what access needs to be provided. What happens if a site defect is found? Installation may be delayed until the defect is rectified. You will receive information explaining the issue and next steps. Will getting a smart meter change my electricity plan? No. Installing a smart meter does not automatically change your electricity plan. Can Pacific Blue change my tariff after installation? Not without following regulatory requirements. For two years after installation, tariff changes require your explicit informed consent. I use life support equipment. What should I do? If you have life support equipment at your premises that will require continuous power supply during the meter installation, please contact us or visit here for more information. Can I reschedule my installation? Please provide at least 24 hours’ notice to reschedule your installation and contact us. Who do I contact if I have questions? Contact us for account enquiries, billing questions, complaints or support relating to your smart meter upgrade.