We’re easy to get in touch with and even happier to help! You can get in contact with us either over the phone or via email.

• Phone contacts
• Email form

Have a few burning questions which need answers? Chances are someone has already asked them! That’s why we’ve prepared a few answers to frequently asked questions from everything like baggage allowance to solving problems while using our website.

• Search FAQs
• View user guide for making a new booking
• View user guide on changing a booking online
• View user guide on cancelling a booking online

Our sitemap shows every page of our website. You’ll find exactly what you’re looking for, and how to get to it.

• Check the sitemap

The ‘fine print’. You can read our Terms and Conditions of Carriage here.

• Our Terms and Conditions of Carriage 

For all the legal stuff to do with our website you'll find the answer in our Terms of Use.

• Check the Terms of Use

At Virgin Blue, we’re serious about your privacy. Although it’s necessary for us to collect some personal details from you when you fly with us, we do what’s required to ensure your privacy is protected.

• Find out how we protect the details we collect from you here

For questions about removing spyware from your computer, our website security and other FAQs, we try to help.

• All about the website and security settings here